Privacy Policy

Last update: 5 December 2024

PT Swisstime Perkasa International (“Time International” or “we” as the case may be), its subsidiaries, affiliated companies, officers, management, and members of staff shall, at all times, respect your concerns about privacy. We respect the confidentiality of and endeavour to keep safe any and all of your personal data. This Privacy Policy outlines the objective and how we collect, use, disclose, and process personal data, and the secure methods used to protect your personal data in accordance with Law No. 27 of 2022 on Personal Data Protection, Government Regulation No. 71 of 2019 on the Administration of Electronic Systems and Transactions, Minister of Communication and Information Regulation No. 20 of 2016 on Personal Data Protection in Electronic Systems, and other applicable laws and regulations (“Personal Data Protection Regulations”). 

Please take a moment to read this Privacy Policy in full. By agreeing to this Privacy Policy, you acknowledge that you are bound by all its terms in using the website and/or the online or offline store services of Time International (collectively referred to as the “Time International Services” or “Our Services”). We fully respect your privacy rights and recognize the importance of protecting the information collected about you.

You can learn about our Privacy Policy by reading the following terms:

 

  1. The Scope of This Policy

    The term “Personal Data” in this Privacy Policy refers to data about you as an individual, identified or identifiable on its own or in combination with other information, either directly or indirectly, through electronic or non-electronic systems as stipulated in the Personal Data Protection Regulations. This Privacy Policy explains the types of Personal Data we collect, how we process the data, who we share it with, and the choices you can make regarding our collection, processing, and disclosure of the Personal Data. We also outline the steps we take to secure Personal Data and how you can contact us regarding our privacy practices.

     

  2. Personal Data Collection

    All Personal Data will be collected voluntarily, openly, and fairly. We collect the Personal Data provided by you when you carry out transactions at our Online and/or Offline stores and/or access services on our website, including:

    1. Personal details: full name, National Identification Number (NIK), gender, date of birth, passport number, and nationality.Contact details (residence, domicile, country, phone number, mobile phone number, e-mail)
    2. Contact details: residence and domicile address, postal code,  country, phone number, mobile phone number, e-mail address, social media username, and other relevant contact details.Fiscal data (fiscal code, VAT number only if necessary for tax free purposes)
    3. Payment and purchase data, including payment information such as transaction time, transaction amount, transaction number, and name of the bank concerned.  Purchase information includes the store where the purchase was made, the type, quantity, and price of the product purchased by you.
    4. Data necessary for the delivery of products: full name, address, phone number, mobile phone number, and other delivery details.
    5. Your preferences: age, preferred categories of products, colour, style, other brands purchased, sizes, anniversary, notes regarding purchase habits or special needs stated by the customer – i.e. preferred materials.

    We may automatically collect online usage information when you visit our website or use our Services. This information may include details about your Internet Service Provider, operating system, browser type, domain name, Internet Protocol (IP) address, access times, referring websites, the pages you request, and the date and time of such requests (“Cookie Information”). Our collection of online usage information may involve the use of cookies and web beacons. Cookies are small data files stored on your device by a website. Additionally, cookies help improve our Site and enhance your experience. We use cookies to identify popular areas and features and to count the number of visits to our Site. Web beacons are electronic images that can be used on our Site or in our emails. We use web beacons to deliver cookies, count visits, understand usage and ad effectiveness, and to determine if an email has been opened and acted upon. You can read more about our cookie policy in the Cookie Policy section.

    Time International may also collect aggregated or anonymous data that does not directly identify you. We may combine information we collect about you with information we receive from third parties.

     

  3. Purpose for Collection of Personal Data

    To provide, operate, and improve our Services, we will collect and process your Personal Data. Subject to the other provisions of this Privacy Policy, the purposes of collecting and processing your Personal Data are as follows:

    1. Managing product sales, sales and after-sales services such as verification of repaired product collection, tax refund purposes for foreign tourists, administrative activities, accounting, returns, warranties, fraud prevention, and customer relationship management;
    2. Fulfilling legal and regulatory obligations (including regulations related to anti-money laundering) and to establish or defend a legal claim;
    3. Providing additional services to you based on the total purchases you make within the Time International group in Indonesia, including: personal shopper services, assistance services, delivery services, and membership program benefits;
    4. Conducting research, market analysis, distribution of promotional materials and periodic newsletters of the products, Time International group services and promotions, including events organised by or involving Time International, as well as personalised communications through conventional methods (mail or automated communications via email, text messages/SMS/instant messaging application/social media), and offering special treatment at each Time International boutique in Indonesia;
    5. Creating group and individual profiles, including analysis of your interests, preferences, and purchasing habits, based on purchase details within the Time International Group in Indonesia.

    The collection and processing of this Personal Data are carried out by us in accordance with the Personal Data Protection Regulations and other applicable laws and regulations.

     

  4. Accuracy

    Time International may take practical steps to ensure that the Personal Data collected are accurate. However, your efforts to provide accurate Personal Data upon using Time International’s Services and thereafter to update Time International of any change of your Personal Data are always welcome. 

    Time International is not responsible for the validity and accuracy of the Personal Data that you provide.

     

  5. Personal Data Sharing and Disclosure

    In order to fulfil the purposes of collecting Personal Data, Time International may share such Personal Data with the following parties:

    1. Board of Directors, Employees and officers of Time International
    2. Owner of the brands that are traded, operated, or owned by the Time International Group, but are within the scope of our products and Services;
    3. Third-party service providers of Time International that engage with us to assist with providing services to you, including but not limited to sending mail, delivering goods, or receiving and sending electronic messages; and/or
    4. Courts, law enforcement authorities, or regulators, pursuant to a court order, for legal proceedings, or under lawful authority

     

  6. Access and Correction
    1. Subject to the other provisions of this Privacy Policy and applicable laws and regulations, you have the right to:
      1. Be informed about Time International's Privacy Policy
      2. Know whether Time International holds any of your Personal Data;
      3. Know the types of Personal Data held by Time International;
      4. Request to obtain a copy of your Personal Data; and
      5. Request the termination or deletion of your Personal Data.
    2. You have the control to correct or modify your Personal Data, including if you wish for us to contact you regarding direct marketing, promotional offers, and updates on products and services, or to delete your membership account.
    3. You may request to exercise your rights to access, correct, or delete your Personal Data by submitting a written request to us via email at [email protected] or by mail to Centennial Tower, 28th Floor, Jl. Gatot Subroto Kav 24-25, Jakarta 12930 (addressed to the Consumer Insights & Analytics division). Time International will, upon verifying the authenticity and validity of the access or correction request, make every effort to comply with and respond to the request within the timeframe specified by applicable law.

     

  7. Security

    The security of your Personal Data is our top priority. Accordingly, while there is no privacy and security standard that can provide 100% security, we take steps to ensure that all information and data you provide to us is kept secure and strictly confidential in accordance with this Privacy Policy. We take various precautions to protect Personal Data from loss, misuse, and unauthorised access, collection, use, disclosure, copying, modification, alteration, destruction, or similar risks. We are committed to data security by implementing appropriate physical, electronic, and managerial measures to protect and secure your Personal Data. Encryption technologies, such as Secure Sockets Layer, may be used for the transmission of Personal Data collected online. In addition, our network servers are protected by data security measures, and our systems are monitored to prevent unauthorised access.

     

  8. Retention of Personal Data

    Time International will retain your Personal Data for as long as necessary to fulfil the purposes outlined above or as required by law. After this period, your Personal Data will be deleted within a minimum period of 5 (five) years thereafter. We cannot delete your Personal Data if there are legal or administrative reasons, such as accounting regulations, or if there are other legal grounds for retaining the data, such as an ongoing contractual relationship.

    In the event that Time International shares your Personal Data with authorised government institutions and/or other institutions that may be appointed by the authorised government, you agree and acknowledge that the process and retention of your Personal Data by the relevant institutions will follow the data storage policies of each institution.

     

  9. Amendment to this Statement
    1. This Privacy Policy may be updated periodically and without further notice to you to reflect changes in our personal information practices. If we make substantial amendments to the Privacy Policy, we will notify you by posting an important notice on our website. You agree that such notice will constitute sufficient and adequate notification to you regarding these amendments.
    2. By continuing to use our products or Services after such amendments, you will be deemed to have accepted and agreed to the modified Privacy Policy.

     

  10. Direct Marketing

    When you subscribe for the newsletter, you will be given the option to opt-out of subscribing to our regular update service which will send you:

    1. Email alerts for new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.
    2. Direct mail alerts for new products, features, enhancements, special offers, contests, events of interest and one-off marketing promotions.

    We provide you the opportunity at any time, to unsubscribe to any service or update your subscription, if you change your mind with no additional charge. You may click the unsubscribe link as shown in our electronic promotional materials; or you can write to us via email to [email protected] or via mail at Centennial Tower, 28th Floor, Jl. Gatot Subroto kav 24-25, Jakarta 12930 (attention to Consumer Insights & Analytics division).

    In accordance with the statutory requirements, Time International will honour your request not to use your Personal Data for the purposes of direct marketing. Unless otherwise instructed as per the above, Time International may use any of your Personal Data collected in the normal course of our business for direct marketing purposes.

     

  11. Acknowledgement and Consent

    By agreeing to the Privacy Policy, you acknowledge that you have read and understand this Privacy Policy and agree to all its provisions.

     

  12. Language

    This Privacy Policy was presented in 2 (two) languages, Indonesian and English. In the event of conflict between the Indonesian and English version of this Statement, the Indonesian version shall prevail.

     

  13. How to Contact Us

    Please address any questions or concerns, inquiries, complaints, requests to access or correct your Personal Information, or requests to limit the processing of your Personal Information regarding our Privacy Program or our practices concerning Personal Information to:

    Time International at:

    Telephone number: 62-21-29272708;

    E-mail address: [email protected]